Customer Service & Support

How to reach us

Email: shop@dimaxgroup.com
Phone: +49 211 94289001
Live chat: right here in the shop, via the chat icon at the bottom right
Post: DIMAX International GmbH, Flinger Broich 203, 40235 Düsseldorf, Germany

Help us help you faster

If possible, please include the following in your message:

your order number
the model name and serial number of the product (on the rating plate)
a short description of your request
for damage or defects: photos or a short video

Orders & shipping

You can find the status of your order in the shipping confirmation email or in your customer account. Depending on the size of the shipment, we deliver by parcel service (DPD, GLS, DHL) or by freight forwarder (Dachser, DSV, DB Schenker). For freight deliveries, the transport company will usually contact you in advance to arrange a delivery date.

Returns & withdrawal

As a consumer, you can withdraw from your order within 30 days of receipt without giving any reason. You can declare your withdrawal by email, by post or conveniently online via our withdrawal function: https://konner-sohnen.com/pages/widerrufsbelehrung

You can find all the details in our withdrawal policy.

Transport damage

Has your shipment arrived damaged? If possible, note the damage directly on the delivery note, take photos and contact us, ideally within 7 days. Please do not return damaged goods on your own; we will arrange collection for you. You can find step-by-step instructions in our Shipping Damage Guide.

Warranty & repairs

The manufacturer grants a warranty of 2 years from the date of purchase or up to 1,000 operating hours, whichever comes first. Batteries supplied with the product are covered for 3 months. For a warranty claim, please send us a description of the fault, photos and your proof of purchase. Your statutory rights in respect of defects remain unaffected by the warranty. You can find all the details in our warranty terms.

Payment

We accept credit card, Apple Pay, PayPal (including purchase on account), Klarna (Pay now, Pay later, Slice it) and prepayment by bank transfer. If you have any questions about a payment via PayPal or Klarna, you can always contact us as well.

Technical questions & advice

Not sure which product suits your application, or do you have questions about setup, maintenance or operation? Call or write to us, our technicians will be happy to advise you.

Please do not continue to operate a product that shows a defect, and contact us first.

Frequently asked questions

Where can I find the serial number of my product?
The serial number is on the rating plate on the product. Please always include it with technical enquiries and warranty claims.

Can I still change or cancel my order?
Please contact us as soon as possible. As long as the order has not yet been shipped, we can usually still make changes.

What happens if I'm not at home when the delivery arrives?
The parcel service will usually leave a notification and either attempt delivery again or leave the parcel at a local branch. For freight deliveries, the delivery date is arranged with you in advance.

When will I get my money back after a withdrawal?
No later than 14 days after we receive your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return.

Who pays for the return shipment?
In the event of a withdrawal, you bear the direct cost of returning the goods. For transport damage and warranty claims, we arrange collection.

© 2026 DIMAX International GmbH
DEWALT®, the DEWALT® Logo and GUARANTEED TOUGH® are trademarks of Stanley Black & Decker, Inc. or an affiliate thereof and are used under license.

Products marketed and distributed by:
DIMAX International GmbH
Flinger Broich 203
40235 Düsseldorf, Germany